TradeStack (“we,” “our,” or “us”) respects your right to manage your account, including the right to delete it. This Account Deletion Policy explains the process, requirements, and consequences of closing your account.

By using TradeStack, you agree to the terms outlined in this policy.

Eligibility to Delete Account

You may request account deletion if:

• You are the account holder or authorized representative
• Your account is in good standing and not under investigation for fraud, AML, or other compliance issues

How to Request Account Deletion

To delete your account, contact us at:

Include the following information:

• Registered email address or phone number
• Account username or ID
• Reason for deletion (optional)

We may require verification to confirm your identity before processing the request.

Processing Time

• Standard account deletion requests are processed within 7–14 business days
• Accounts under investigation, with pending transactions, or subject to legal obligations may take longer

Consequences of Account Deletion

Once your account is deleted:

• All personal information, transaction data, and wallet information will be permanently removed where legally permissible
• Pending transactions must be completed or canceled prior to deletion
• Access to TradeStack services will be terminated
• Deleted accounts cannot be restored; a new account must be created to use our services

Data Retention Exceptions

Even after account deletion, certain data may be retained as required by law or regulatory obligations, including:

• KYC and AML records
• Transaction records
• Compliance with tax or financial reporting requirements

Retention of such data is strictly limited to the duration required by law.

User Responsibilities

Before requesting deletion, you must:

• Withdraw any remaining funds from your TradeStack wallet
• Ensure all pending transactions are completed
• Cancel any active subscriptions or services linked to your account

Contact Us

For questions or assistance regarding account deletion, please contact:

By requesting account deletion, you acknowledge that you have read and understood this Account Deletion Policy.